Shipping Policy

This policy is applicable to United States orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained here in.

Shipping charges

You will get full free shipping for any purchase in United States.

Order cut-off time

Orders placed by 4:00 pm (GMT-05:00) Eastern Standard Time (New York)

Handling time

Every order Processing time is 2 to 3 business days (Monday to Friday). Orders placed on weekends or holidays will be processed the next business day. Processing times could be a little longer during promotional or busy times. We will send you an email to let you know if there is a delay in processing your order.

Transit time

After your product is shipped, the transit time starts, and it takes 3 to 7 business days (Monday to Friday) for it to reach the address you have provided.

Total delivery time

Your package should arrive in 5 to 10 business days (Monday to Friday) from the time of order placement for delivery.

Delivery services

We use USPS Express, UPS, or DHL to deliver the product.

Address change

if you need to change the delivery location please email admin@alpinestay.site within 24 hours of placing your order . Once it is in transit, we are unable to change the delivery address.

Cancellations

We can accept cancellations at any point until the order has been shipped if you decide to change your mind before you receive it. Please review our Refund policy if an order has already been shipped.

Order status

You will receive a confirmation email with your tracking details as soon as your order ships. Using the tracking information, you may keep an eye on the progress of your package and the anticipated date of arrival. To be informed, go to our Track Your Order page.

International delivery

We currently ship within the United States. If you have any questions concerning overseas shipment, please email us at admin@alpinestay.site.

Damaged parcel

If your parcel arrives damaged, please refuse the delivery and contact customer service immediately at admin@alpinestay.site. If the parcel is delivered while you are not home, please reach out to us for further assistance.

Customer service

We can be reached at admin@alpinestay.site if you have any queries or concerns regarding your order or our shipping policies. Our goal is to make sure you have a wonderful shopping experience and to help you.

For More Information

Trade Name: Alpine Stay
Support: 24/7-
Business Time: Monday to Friday (9am to 6pm)
Business Number: +1 (404) 590-7154
Business Mail: admin@alpinestay.site
Physical Address: 8034 Thaxton Rd, Austin, Texas 78747, United States