FAQ’s

Welcome to the Alpine Stay FAQ’s page.

1. What kinds of goods are available in your store?

Our specialty at Alpine Stay is providing fashionable, comfortable, and high-quality socks for any occasion.

2. What material do you use for socks?

we use premium materials for comfort and quality. Our socks are designed for durability, style, and all day comfort.

3. Do you offer customized socks?

No, we do not offer customized socks at this time. 

4. How do I get in touch with Alpine Stay?

You can reach us through the following methods:

• • Email: admin@alpinestay.site
  • Phone: +1 (404) 590-7154
  • Physical Address: 8034 Thaxton Rd, Austin, Texas 78747, United States

5. How can I find product information?

You can find detailed information about our products on their respective pages on our website. Each product listing includes descriptions, color, size and pricing.

6. How can my order be tracked?

You will receive an email with a tracking number as soon as your order ships. You can track order from our website using Track Your Order Page.

7. How do I place an order?

Just explore our website, pick the items you want to buy, and add them to your cart to place your order. When you’re ready, finish your order by going to the checkout.

8. Which forms of payment are accepted?

We accept major payment methods, including PayPal and all major credit and debit cards (Visa, MasterCard).

9. What Type of returns accepted? 

Defective and non defective both returns are accepted. 

10. What are your shipping charges?

Free Shipping on all orders within the United States.

11. What is your return policy?

We accept returns within 30 days. Unused, original packing, and proof of purchase are required for all items. Please see our Return Policy for further information.

12. How do I initiate a return?

To initiate a return, contact us at admin@alpinestay.site with your order number and reason for the return. Our customer service team will assist you through the process.

13. Who will responsible for Return Shipping Cost?

The cost of return shipping is the customer’s responsibility.

14. If I receive an item that is inaccurate or damaged, what should I do?

For help, please get in touch with our customer service right away at admin@alpinestay.site. We are delighted to provide a complete refund or replacement.

15. Is it possible to modify or cancel my order?

Please get in touch with us right away if you need to modify or cancel your order. If the order hasn’t been processed yet, we’ll try our best to comply with your request.

16. What happens if I place the wrong order?

If the customer placed wrong order please contact our support at admin@alpinestay.site as soon as possible. The cost of return package is the customer’s responsibility.

17. Do you accept exchanges?

Yes, I accept exchanges.

18. What If I change my mind, is it possible for me to return or exchange an item?

Yes, you may return or exchange an item. If you are unhappy with the product, you have 30 days to return the item for a full refund or exchange. Please keep the product unused and in its original package.

19. How long does it take to ship?

It usually takes 5 to 10 business days (Monday to Friday) for delivery within the United States. Please see our Shipping Policy for further information.

20. How is my personal information protected?

We take your privacy seriously. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

21. Are there any deals or discounts available?

Yes, we provide special offers and savings. Follow us on social media to stay informed.

22. Which shipping companies do you work with?

We use USPS Express, UPS, or DHL for all orders.

23. Are you able to ship internationally?

At this time, We only ship within the United States at this time.

24. What is restocking fee?

There is no restocking fee.

25. How long does it take for a refund to be processed?

When your return is approved, refunds are often processed within 10 business days (Monday to Friday). Further information please visit our Refund Policy.

26. If I haven’t received my refund, what should I do?

If you haven’t received your refund within 15 business days (Monday to Friday) after approval. Quickly Send an email at admin@alpinestay.site with your order details.

27. How can I get in touch with customer service?

Contact our helpful staff via phone at +1 (404) 590-7154 or by email at admin@alpinestay.site. We are open from 9:00 AM to 6:00 PM, Monday to Friday.

For More Information

Trade Name: Alpine Stay
Support: 24/7-
Business Time: Monday to Friday (9am to 6pm)
Business Number: +1 (404) 590-7154
Business Mail: admin@alpinestay.site
Physical Address: 8034 Thaxton Rd, Austin, Texas 78747, United States