Return Policy
Your satisfaction is our first goal at Alpine Stay. By placing an order through Alpine Stay you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our return methods and procedure. These policies are applicable to (United States) country.
30 Days returns period
Within 30 days of the original purchase date, items must be returned. Items that are returned must be in their original state, meaning they must be unused, unwashed, and still have all of their tags and packaging.
How to get a return process started
- Speak with Customer Service: Please email our customer service department at admin@alpinestay.site to start the return process.
- Pack the item safely: Ensure that the item is packed safely and is in brand-new condition.
- Return the item by shipping: Send the item back to the designated address within 30 days of the delivery date.
- Inspection and Processing: As soon as we receive and inspect the returned item, we will take care of the refund or replacement.
Return shipping cost
Which returns accepted
Accepted returns for both defective and non defective products.
Receive incorrect and damaged product
Please inspect your order carefully when it arrives. If you discover any defects, damage, or receive an erroneous item. Please email us at admin@alpinestay.site or phone +1 (404) 590-7154. We will resolve the issue and gladly give you a replacement or a full refund.
Exchanges
if you would like to exchange an item for a different size or style during the 30 days return period. Contact us at admin@alpinestay.site to start the exchange process. For smooth exchange process return the original item first, then place a new order from our website or get your refund . It is up to you.
Return for change of mind
If a consumer changes his mind or makes the wrong purchase on our website, As a result, the Customer will be responsible for paying for the return shipping cost. You can return your item for a complete refund or exchange within 30 days. Kindly confirm that the item is still in its original packaging and has not been used.
Restocking Fee
We do not charge any restocking fees for returns.
How can customers return your products
By mail.
Language of the Return Policy
Alpine Stay present our return policy in the targeted country official language.
European Union Cooling-Off Period
For orders shipped to the Europe, you have the right to cancel or return your purchase within 14 days of receipt without needing to provide justification.
For any questions about our return policy, please email us at admin@alpinestay.site. Our aim is to assist you and ensure your satisfaction.
For More Information
Trade Name: Alpine Stay
Support: 24/7-
Business Time: Monday to Friday (9am to 6pm)
Business Number: +1 (404) 590-7154
Business Mail: admin@alpinestay.site
Physical Address: 8034 Thaxton Rd, Austin, Texas 78747, United States